We have clients that need to include other members of their team in their requests. We could have them just email the emails we created, but then we do not collect all of the information we would like to from our forms to avoid back and forth questioning.
I do not see a way to add a ticket field that allows them to cc additional people to their request?
I would like to enter a request for this feature. Or if anyone has suggestions on how to do this with the ticket form that would be greatly appreciated!