Salesforce Integration - allow sync of text fields over 255 characters



投稿日時:2022年2月15日

Feature Request Summary: 

Allow sync of Zendesk text fields to Salesforce text fields with more than 255 characters.

Description/Use Cases: 

In ZenDesk-Salesforce Integration, you can map a zendesk ticket field only to a simple Salesforce text field which is limited to 255 characters. 

When we have a ticket with text longer than 255 characters, the integration fails and the ticket is not updated in Salesforce (the entire ticket, not only the specific text field with over than 255 characters).
We're also unable to limit the number of characters in Zendesk fields.

This functionality was available in the past, but stopped working for us on January-24-2022.

Business impact of limitation or missing feature:

This is critical for our business as we need our Salesforce environment to have accurate and complete tickets data from Zendesk.

 


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