Support : CSAT issue with anti-spam could be handled by Zendesk from the start
At present to avoid false CSAT responses triggered by customers' anti-spam, automations need to be manually replaced by admins from {{satisfaction.rating_section}}, to {{satisfaction.rating_url}}.
Zendesk could have it themselves by default.
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正式なコメント
I'm one of the product managers here at Zendesk and I own this particular feature set. Thank you for the feedback, it's truly appreciated. We don't automatically turn it on in this manner as turning the survey from a one click response does reduce the response rate. Because of that we leave it up to individual accounts to take the decision for themselves based on what works best for them.
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