Feature Request: Suspended ticket View - limit access to admins

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投稿日時:2022年3月18日

We would like to limit the access to the suspended tickets view to Administrators. Since all of our full agents have access to all tickets, they also have access to the suspended tickets view. However our regular agents are no IT specialists and therefore unfit to manage suspended tickets. With the view being there we can not prevent the full agents though from accessing. 

Therefore it would be good to limit the access to the suspended ticket view similar to the deleted tickets view, which is by default accessible by admins only.


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