View of all tickets from organizations a user is part of

3 コメント

  • Kyle Davis

    I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.

    1
  • Aaron Moran

    Is there a solution for this?
    We don't have the option to create a group based on organizations, 
    and we need a view for each agent based on tickets for org that are under his responsibility 

    0
  • Dave Dyson
    Hi Aaron, welcome to the community!
     
    Mapping a organization to a group is done at the Organization level, and it should be available to any Support or Suite account – see Mapping a group to an organization
    0

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