Liquid Markup Removing Characters in a Dropdown Field

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7 コメント

  • Dave Dyson
    Hi Alex, 
     
    If you're wanting to use Liquid Markup to remove those characters in email output, it looks like you should be able to use the split: option in Liquid – here's an example that removes part of a placeholder's text based on a double colon: How can I format placeholders with liquid markup?
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  • Alex Hooper

    Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is similar to my use case, but my values aren't nested. I was hoping I could make it work, but no joy. Still hoping someone has a solution.

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  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Hi Alex,

    I believe something like the below should work for your example:
    {{ticket.ticket_field_ | split:" -" | first }}

    Hope that helps.

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  • Alex Hooper

    Hey Jacob, 

    That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slightly. 

    {{ticket.ticket_field_option_title_ | split:" -" | first }}

    Either way. Thanks for the help!

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  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Glad you got it working! 👍

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  • Davion Garwood

    Too many field when enter model number 

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  • Dave Dyson
    HI Davion -
     
    It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their customers a way to contact them, but we don't actually provide support for their product, just the channel for communication.
     
    Unfortunately, we are unable to forward your email on so please try reaching them directly from their website!
     
     
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