Hello Zendesk Community! 👋🏻 I'm Matt, the Product Manager for the Organizations team. We’re working through the planning phase of the Organization Merge project and we’d love you to give us some feedback. Whilst we have gathered some initial insights, we are keen to develop a deeper understanding of your needs and expectations when merging orgs.
What we’re doing
Unlike users and tickets, there isn't currently a way to easily merge one organization into another in Support. We've heard from you that this is frustrating experience, so we plan to add the Org Merge feature to allow you to merge two organizations together.
What questions we have for you
- What will trigger the need for you to merge an org?
- How often do you encounter the need to merge organizations?
- How do you currently merge Organizations in the absence of the Organization Merge feature?
- What challenges do you face when trying to merge an org?
How you can help us
We would love to talk to several customers via Zoom about this feature. If you are interested, please fill out this Google form and we will be in touch.
Alternatively, please also provide your thoughts in the comments section of this post.