Need feedback on the release of a Markdown enhancement in Agent Workspace
投稿日時：2022年7月25日
We heard you! We have heard several complaints on the Markdown support we currently offer in Agent Workspace. We’re bringing you one of the fixes you requested.. There have been complaints that when you copy Markdown syntax and paste into the composer, the composer does not convert the Markdown syntax, which makes it difficult to tell how the Markdown will look once sent.
With this release, we are now providing an ability to copy Markdown syntax and have it render in the composer when you paste it:
- If you copy Markdown syntax from a plain text source and paste it into the composer, you should now see it convert to HTML.
- If you paste the copied Markdown syntax into a code block, it will not convert to HTML.
- If you paste the copied Markdown syntax using Cmd + Shift + V, it will not convert to HTML.
- If you copy markdown syntax from a rich text source and paste it into the composer, it will not convert to HTML.
This update should help agents work better with Markdown syntax. For more information on formatting text with Markdown, see this article.
Let us know if you like this change and if you have feedback on how we can improve this experience. If this change doesn’t work for you, we will appreciate if you can add the source you’re copying Markdown from, along with screenshots and code snippets. Thanks!
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32件のコメント
Amisha Sharma
Hey Anthony Stenhouse - The issue with the code blocks spacing described here should be fixed now. Could you please check and confirm? Thanks!
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Amisha Sharma
Hello Anthony Stenhouse - Thanks for following up. Unfortunately, we haven't been able to find a solution for the line breaks issue. When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior.
The other issue with typing the command to insert image is currently not supported by the technology we use to power our editor. We are following up with them to include this in the supported commands and will update you once we make progress on this one. It works if you copy and paste the command as part of the markdown enhancement feature release.
I do understand that the line breaks issue is painful at the moment and we continue to offer a way to opt out of this release. If using Cmd + Shift + V while pasting text is not working, please reach out to our advocacy team. Thanks!
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Anthony Stenhouse
Nick Meisenheimer That's the only way it appears to work - via pasting or a text expansion app. I was hoping we'd hear back from Zendesk on the issues highlighted in this thread, as they are blockers for full adoption of AW at the moment.
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Nick Meisenheimer
I noticed that typing out markdown syntax for inline images no longer works:
It looks like I need to copy this syntax into another text editor and then paste it into Zendesk for the Agent Workspace editor to pick it up - am I missing something?
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Anthony Stenhouse
Amisha Sharma Hi, has there been any further progress on the line spacing issues from expanding text? It's critical to our support workflows, as our team uses text expansion tools. It appears to be critical to other Zendesk customers too.
It looks like my query regrading the code blocks being incorrectly lengthened is still outstanding as well, but it looks related to the line spacing issues.
Can you please also advise how to make typing `` turn into an image as is supported via Markdown? (It only works when the line is pasted, not typed)
Thank you.
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Anthony Stenhouse
Great point Garrett Gustafson! I inadvertently used use an Alfred App snippet to create the link:
What I did was copy the URL to my clip board then typed ;im which auto expands to 
So the markdown updates in Agent Workspace does handled inline images via that method and pasting such a command from the clipboard, but NOT by typing .
That is a blocker for sure, thanks for raising it! Many of our agents inline images when responding to customers and type the command.
Amisha Sharma Please be aware there's an additional area that isn't work as our workflows required.
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Garrett Gustafson
Anthony Stenhouse How did you get the embedded image markdown to work?
Style additions don't work for me at all in the new agent workspace.
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Anthony Stenhouse
It looks like we're all reporting an issue with line breaks not being respected when using our normal workflows. As a customer who has been helping to push for markdown support, we're greatly appreciative of it being made available, however it's not fully functional for the workflows we have in place.
As copy/pasting or expanding text via a tool is a primary part of most agents workflow, it would make sense to support these existing workflows. Else having to edit every message to add additional line spaces is moving the type of problem and not solving the full problem. Is this something that can or will be resolved? Thanks 💓
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Kyle Pinkley
Our agents have been experiencing the same thing with TextExpander.
100% agree.
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Stéphane Ayrault
Hi all,
"Cmd + Shift + V" does the trick with Notepad on Windows but I can't use this trick with my "Flashpaste Lite" software, it manages itself the copy/paste feature and all line breaks are lost.
Could you please revert to the previous behavior that worked with all 3rd party software in the last 5 years?
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