Reversible suggestion deletion for macros

3 コメント

  • 正式なコメント
    Scott Allison
    Zendesk Product Manager

    Daniil Golovanov I'm the Product Manager responsible for this feature. Don't worry, while clicking the X dismisses a suggestion immediately it does not permanently remove it. It feeds back into the algorithm, but successful applications of that macro will drown out any accidental dismissal data.

  • Daniil Golovanov

    Scott Allison
    Thank you for letting me know!

    Although i should point out that it has been more than half a month and the macro deleted from suggestions is yet to appear again, even though it is one of the most used ones.

    I would be grateful if you could also tell:

    1. In what timeframe should i expect the macro to return to my suggestions?
    2. Is there some sort of ticket limit which brings suggestions back?
    3. If it exists, does this limit scale with the volume of requests going through the workspace daily, meaning less overall activity resulting slower suggestion return?
  • Daniil Golovanov


    It has now been a month of active usage of the aforementioned macro.

    It has made it into the popular macros, but never was suggested.



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