Organization Users Setting
Is there any way when a new organization is created (automatically from Salesforce in our case via the standard integration) to have the user settings set to 'Can view all org tickets and add comments'?
I am working on the assumption that this means any end user associated with the organization can see and comment on any ticket open for that specific organization only.
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That is set at the role level, so if the user is in a role set that way, and they're associated to the org, they can view all org tickets and comments.
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Where do you set this permission at a role level for end users?
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I was only partly wrong :D Take a look at this article and see if it helps. You need to set those permissions at a couple of different places:
What is the difference between ticket access at the organization level and user level?
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