最近の検索

最近の検索はありません

Agent workspace transfer group

image avatar

tobias.persson

投稿日時：2022年9月21日

Hi!

Just upgraded to Agent Workspace and got some things that i dont like, that i would love to see got changed.

When i transfer the ticket to another group i have to search for the group, press the group and then again press assign to the group. This means two clicks instead of just one.

 

Which takes alot of time from the agents.

3

1

1件のコメント

日付
    image avatar

    Geri Chase

    Agree that the double click that is now required is a nuisance and creates errors when working through volumes of ticket on a daily basis. The goal is to get through as many tickets as possible in the shortest amount of time. Extra clicks leaves the opportunity open for errors and additional time spent checking for accuracy due to poor system designs is slowing down the process. Several times we have found a ticket not reassigned after submitting it because the now additional second step to choose a group was missed. Hard to see how this update is an improvement. 

     

     

    1

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿