Audit trail on API activity in https://<domain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/activity
投稿日時：2022年10月05日
Hi,
Our zendesk is not setup with whitelisting initially. Due to the complexity of implementing whitelisting now will have a huge impact to existing integrations, this is not viable solution.
Current https://<domain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/activity do not list all the API and OAuth tokens' last known active activity and unique IP addresses to allow administrators to trace back to the integrated system current owners to review or identify illegal entry/usage. As part of cyber security governance, the unused API and OAuth tokens can be sunset, unknown IP addresses can be blocked or new tokens to be generated.
We tried requesting to Zendesk Support to retrieve this information for a one off cyber security governance exercise but was advised to raise this as a use case and feature request.
Thank you!
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2件のコメント
Shawna James
Thank you for taking the time to provide us with your feedback. Our apologies for the delay in acknowledging this piece of feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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jvon
old request, but this would be helpful for admins who have multiple integrations. Some systems fail with no error tracking so it's hard to determine if it's simple an IP whitelisting issue.
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