More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts

回答済み

3 コメント

  • 正式なコメント
    Martin Holmes
    Zendesk Product Manager

    Hi Ronit, 

    Thanks for the feedback/suggestions. These specific metrics are not currently something that we provide in our product. Calls are not recorded while agents do a warm transfer to another agent. 

    We have no immediate plans to add these metrics/features.

    Thanks,
    Martin  

  • Ronit Gieske

    Thanks Martin -  Besides responding in this forum. What does Zendesk do with these suggestions?

     

    0
  • Sean Chuang
    Zendesk Product Manager

    Hello,

    We put suggestions into our backlog for prioritisation every quarter.

    Thanks,
    Sean

     

    0

サインインしてコメントを残してください。

Powered by Zendesk