Zendesk talk - Segregation of phone numbers
回答済みHi,
Our company has multiple brands and needs different talk numbers based on each brand and market, meaning our agents can see multiple numbers when dialing out to a customer. This can be quite confusing and not very easy on the eye we would like to be able to have the numbers visible per group.
For example: If group 1 has 3 numbers then any agent allocated to this group 1 can only see these numbers.
This would be a great feature to have as we will be expanding our company.
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正式なコメント
Hi Kirsty White,
We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.
Maybe you already doing this, but one way you can mitigate the issue, for now, is by assigning nicknames to all your lines (Admin > Talk > Lines). At least you will be able to find them easier and avoid picking the wrong one.
Thanks for the feedback!
Widson
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