Is it possible to configure iOS Chat SDK to support offline messaging?
We should be able to allow users to send multiple messages regardless of whether all of our agents are offline.
For now, offline messaging is only allowed once, after which the text field is disabled.
What can I do to allow the text field to always be enabled?
On iOS, I'm using Zendesk-ChatSDK 2.12.0.
Unfortunately the chat sdk doesn't have a way of getting around this feature. If this is imperative I'd suggest taking a look at the messaging sdk instead. The messaging sdk allows for users to send multiple messages at a time while your agents are offline.