We are grateful for the ability to change the text color within our help articles in Guide as well as apply some basic custom CSS to them.

Unfortunately, for our Support Agents who view these same help articles within Agent Workspace in the Knowledge app, any text color or background color choices present in the help articles are not visible through the Knowledge App.

We would request that the following enhancements are made to aid visibility for our hard working Support Agents in Zendesk.

• Ability to change text color
• Ability to change background color
• Ability to adjust list style types especially for nested elements. (Lower alpha, etc)

Without this enhancement, help articles are difficult for Support Agents to view and require additional swivel time to the external help center thus reducing efficiency and/or potentially causing important troubleshooting steps in the Guide articles to be missed by Support Agents.