Enhancement Request - Ability to separate initial ticket comment public/private status by group
We'd love the ability to separate out the Admin Center setting to set comments as public or private by default at the group level rather than the instance level.
Situation: Some groups have different preferences. There is currently only an instance wide setting for either public or private.
Business need: We service both internal and external customers and have several groups within a mutli-brand instance that cover different business groups. Each has their own standards and needs. This setting could allow for easier adoption of Zendesk by different groups and, for other groups, less clicks for their process.
Current workaround: None, without building a custom app or applying multiple macros to each ticket.
What we'd suggest: Having an easy admin setting that would allow the current instance wide setting to be separated by group (with the ability to add tags to exclude workflows if needed).
Thank you for considering this request!
Hey Krista Zaloudek - this is actually very timely feedback around something we're in the process of exploring now. Is it ok to reach out to you via email to schedule a user interview session?
bonjour cher amis je suis novice sur ce site et je ne connais pas du tout comment cela fonction je pourrait avoir une conversation avec quelqu'un pour mieux en savoir
Oui bien sur
Alina Wright Always happy to help. Feel free to reach out via email to connect!