The visibility of Lookup Relationship fields on ZenDesk Explore
I am experiencing an issue with regard to reporting on a Lookup Relationship field on the dashboard, as the Lookup Relationship fields are currently not visible in explore. The reason why I need to do this is because in our business case, our Account Manager submits requests on ZenDesk support on behalf of customers. ZenDesk's default system tags the organizations based on the email domain addresses, which always shows our own company in this case. To ensure that the reporting on the dashboard is accurate, I needed to identify the requests associated with the Customer's organizations.
To address this, I created a Lookup Relationship field that allows support agents to tag customer organizations as a ticket field from the list of SalesForce synched organizations. I was able to accomplish my task, but I encountered an obstacle when I discovered that the Lookup Relationship Field was not available in ZenDesk Explore, preventing me from performing any reporting on it.
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100% in agreement with Omair! We are not implementing the Relationship fields until Explore supports them. There is little point in allowing us to enter data into the system without being able to report on it!
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Hello. Has anyone found a workaround to see data from the Lookup Relationship field in explore?
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