Side conversation email responses on "Updates to your tickets" of agent's Home Dashboard

2 コメント

  • Toby Sterrett
    Zendesk Product Manager

    Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity stream is only designed to list specific types of Ticket events, but we do have other avenues we are currently exploring to make it easier to stay on top of the side conversation (and other) activities.

    1
  • Jamie Noell
    Zendesk Luminary

    Yes, please display Side Conversation replies.  Yes, we could create a ticket view, but this takes up one of 12 slots that we need for other purposes.

    I wish that we could choose whether to include the Tickets that need your attention or at least customize that to be by brand.

    2

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