Feature Request Summary:
We often send other agents or light agents messages via side conversations.
This is because we need a specific persons input.
I know that we can assign it to a full agent but that's rarely optimal the way we work. I can elaborate if needed.
If we can get the ticket ID or link encoded in the side conversation, it would make it easier for the agents to find the ticket, if they need more information.
I would suggest that it could be a button on the side conversation, just like adding attachments, comments links or formatting text. Which either added a link to the ticket or ID:
Link would be preffered.
I know we can make a macro that adds this, but I don't want to fill the macro menu.
Business impact of limitation or missing feature:
Minimal impact. It would be nice to have not need to have.
Other necessary information or resources: