Agent ID Available in API when call is not conneceted

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Michael Colm Hayes

投稿日時：2023年3月09日

Currently, via the API we can not receive the agent ID of the user who made the outbound call when the call is not connected / talk time = 0. This means we have uncompleted data. To be able to report on attempted outbound calls is necessary to create an overview on our agents activity and performance.

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