Does anyone else get annoyed by the message that basically forces you to pull your laptop, turn it on, log into zendesk, go through 4 additional clicks to get to the widget - all just to hear back from a support agent?
I compare this message to:
- If you call a store and want to know if they are open and they'd respond "Please come into our store to find out"
- Calling a mechanic to see if your car is done or what the bill is "Please come to our store to find out"
- Being sick and calling a restaurant to order food and forgetting to add on breadsticks just to call the restaurant back and be told "Please log into our website to made adjustments to your order or come into our store"
This forceful message is frustrating and downright annoying because I can't even respond to a ticket (or make one using the normal firstname.lastname@example.org email anymore) from my phone. Sitting on a plane, on a boat, or anywhere away from my computer, etc.
I don't know who thought this is a great idea but I am hoping this feedback gets to them.