Announcing the Summarization & Text Enhancing EAP


10 コメント

  • Rafael Santos
    User Group Leader

    Exciting news! Great complement to Intelligence in the Context Panel.

    Is the data shared on those kept secure and not used by their GPT engine for its training?

  • Kyle Davis

    Can this be added to a Sandbox account for testing and then the live account later if it works well?

  • Anton Maslov

    Amazing feature!

    Another benefit for the agents could be to use ChatGPT to parse issue description and suggest steps to resolve based on knowledge base articles. Do you have anything like this on a roadmap?

  • Zach Hanes

    Will this functionality be made available via API? It would be useful to be able to make use of the ticket summaries in custom functionality we have built internally. 

  • 이지훈

    sound great.

  • Jakub Konik
    Zendesk Product Manager

    Hey Rafael Santos  thanks! OpenAI does not use any data coming from Zendesk to train their models.

    Hey Anton Maslov thank you! There's something like this for Chat: that does not use ChatGPT. Also, we have a few things in our roadmap that touch on the subject - expect more news this year! 

    Zach Hanes for now we have no such plans, but I understand your use case. 

    Kyle Davis please complete the EAP form with your sandbox information and we'll see what can we do.

  • Rafael Santos
    User Group Leader

    Thanks Jakub Konik, my question has since been answered via the Zendesk AI Data Use Information article.

  • James Molina

    How is the language detection within the Intelligence section affect workflows or other items?  Is this separate from the native Zendesk Language detection?


  • Tricia Pearson

    We have started using this feature and would love the ability to undo an enhancement we have added via tone shift. 

  • Michael Yuen

    Is there no way to see if the agent used the "Enhance Writing" feature to modify a reply? 



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