Like and hide comments on Facebook wall post 2

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.

There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.

Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.

Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.

🚀 Exciting News: Facebook V2 Open Beta Now Available! 🚀

We’re thrilled to announce that the open beta for our Enhanced Facebook Integration is now live, bringing powerful new features to streamline your social media management!

🔹 What’s New in Facebook V2?

• Extended Content Support: Respond to posts and comments over a year old, with older comments now generating tickets for better visibility.
• Follow-Up Tickets: New comments on closed tickets automatically open a follow-up ticket, ensuring seamless interaction tracking.
• Expanded Ad Support: Now includes boosted, flexible, and dynamic ads for a broader engagement toolkit.
• More Page Support: Manage up to 30 Facebook pages (previously limited to 15) within Zendesk.
• Video Post Ticketing: Video posts now generate tickets to support broader engagement options.
• Threaded Message Support: Linked tickets for thread conversations let agents respond within threads, boosting conversation organization and response accuracy.

If you manage fewer than 10 Facebook pages, we encourage you to sign up and explore these enhanced features! For customers with more than 10 pages, we recommend waiting for our General Availability release in early 2025, which will include an automated migration process for a smoother transition.

👉 Sign up for the open beta here.

Enhance your team’s efficiency and improve your social media engagement with Facebook V2!