Agent Workspace - Ticket Comment
Zendesk Luminary
投稿日時：2023年7月20日
With the new agent workspace, the background colour in the comment box is not as clear as it used to be. The background of public comments used to be, and still is white. Previously internal comment background colour was very obviously yellow, now the background for internal comments is a very light yellow, barely distinguishable from white. Adjusting monitor displays doesn't seem to help much. It would be very helpful to have the background colour of public vs internal comments be much clearer to distinguish to avoid missteps in communication (agent accidentally communicating internal only proprietary information, or knowledge transfer data when transitioning tickets among team members).
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2件のコメント
Judy Correia
Our team clearly has a different definition of "very distinguishable". The new pale yellow differs slightly from white, and is not distinguishable at all when compared to the previous darker yellow. We will give the colour coder a try if it becomes a problem. Thanks.
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Jahn Bronilla
Hi Judy Correia - per checking the colour for Internal and Public Reply are still very much distinguishable.
While it's not currently possible to change the background color of internal notes. You might want to see this Chrome Extension Zest - The Zendesk Colour Coder
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