Mobile iOS SDK open ticket using ZDKRequestProvider()
Hi there!
I'm trying to create a ticket using ZDKRequestProvider().createRequest() function but I'm having this error
ZendeskCoreSDK.IdentityCheckInterceptor.IdentityCheckError.identityMismatch
The user is already Identified (as Anonymous) and I'm always get this error which I can't find any documentation about
Example of the code:
import SupportSDK
import ZendeskCoreSDK
func onSubmitTicket() {
let request = ZDKCreateRequest()
request.subject = "Incoming Form"
request.requestDescription = self.text /// text given by inputField
request.tags = ["test"]
request.customFields = []
let provider = ZDKRequestProvider()
provider.createRequest(request, withCallback: self.afterTicketCreation)
}
private func afterTicketCreation(response: Any, error: Any?) {
DispatchQueue.main.async {
guard error == nil else {
print(error)
self.didOpenTicketSuccess.send(false) <------- always stuck here because error "identityMismatch"
return
}
self.didOpenTicketSuccess.send(true)
}
}
Zendesk SDKs versions from my podfile.lock:
- ZendeskAnswerBotProvidersSDK (4.0.0):
- ZendeskSupportProvidersSDK (~> 7.0.0)
- ZendeskAnswerBotSDK (4.0.0):
- ZendeskAnswerBotProvidersSDK (~> 4.0.0)
- ZendeskMessagingSDK (~> 5.0.0)
- ZendeskChatProvidersSDK (4.0.1)
- ZendeskChatSDK (4.0.1):
- ZendeskChatProvidersSDK (~> 4.0.0)
- ZendeskMessagingSDK (~> 5.0.0)
- ZendeskCommonUISDK (8.0.0)
- ZendeskCoreSDK (4.0.0)
- ZendeskMessagingAPISDK (5.0.0):
- ZendeskSDKConfigurationsSDK (~> 3.0.0)
- ZendeskMessagingSDK (5.0.0):
- ZendeskCommonUISDK (~> 8.0.0)
- ZendeskMessagingAPISDK (~> 5.0.0)
- ZendeskSDKConfigurationsSDK (3.0.0)
- ZendeskSupportProvidersSDK (7.0.0):
- ZendeskCoreSDK (~> 4.0.0)
- ZendeskSupportSDK (7.0.0):
- ZendeskMessagingSDK (~> 5.0.0)
- ZendeskSupportProvidersSDK (~> 7.0.0)
What is that ZendeskCoreSDK.IdentityCheckInterceptor.IdentityCheckError.identityMismatch error about?
Thank you!
-
Hi Jaume,
Can you share the code where you're initializing the SDK (redact the initialization settings values) and setting the identity?
-
Hi Christopher!
This is the code I use to initialize the ZendeskSDK in the AppDelegate's
func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?)
private func setupZendesk() {
Zendesk.initialize(
withChannelKey: EnvironmentManager.getValue(key: .zendeskChatChannelId),
messagingFactory: DefaultMessagingFactory()) { result in
if case let .failure(error) = result {
print("[LOG] ZENDESK Messaging did not initialize.\nError: \(error.localizedDescription)")
} else {
print("[LOG] ZENDESK MESSAGING INITIALIZED!") <----- PRINTING THIS
}
}
ZendeskCoreSDK.Zendesk.initialize(
appId: EnvironmentManager.getValue(key: .zendeskAppId),
clientId: EnvironmentManager.getValue(key: .zendeskClientId),
zendeskUrl: EnvironmentManager.getValue(key: .zendeskUrl)
)
Support.initialize(withZendesk: Zendesk.instance)
AnswerBot.initialize(withZendesk: Zendesk.instance, support: Support.instance!)
Chat.initialize(accountKey: EnvironmentManager.getValue(key: .zendeskAccountKey))
let identity = Identity.createAnonymous()
Zendesk.instance?.setIdentity(identity)
print("[LOG] ZENDESK INITIALIZED! version: ", Zendesk.version())
}And this is the function I use to set the user's identity:
func zendeskIdentify() {
var identity: Identity!
if let accountKey = user?.zendeskJwtToken {
Chat.initialize(accountKey: accountKey)
identity = Identity.createJwt(token: accountKey)
} else if let owner = userLegal {
identity = Identity.createAnonymous(
name: "\(owner.firstName ?? "") \(owner.lastName ?? "")",
email: owner.email
)
} else {
identity = Identity.createAnonymous(name: "Anonymous")
}
print("[LOG] Zendesk identity set!", identity as Any)
Zendesk.instance?.setIdentity(identity)
}The SDK's features I need to implement are:
- Adding Help Center: To open our FAQs
- Running the chat engine: To chat with us (properly working actually)
- Adding tickets(this post's feature): To open a ticket to our customer support team
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