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Product Feedback: Ticket fields to trigger macros
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投稿日時：2023年10月20日
Hello Team,
In certain events within our company, it is sometimes required for agents to select a macro depending on the ticket field topic selected.
Since macro selection is manual, it can cause human error, so we would like to suggest the following solution:
- Agent selects X topic from a certain field
- Upon selection, field runs a trigger which then runs a predefined macro
Hopefully we will be able to see such a functionality!
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5件のコメント
Glenn Evans
+1
0
Scott Allison
Thank you for sharing your needs here. Unfortunately, this is not on currently on our roadmap, so I will mark the status of this as Not Planned, for now.
Improvements to Macro functionality is something we'd like to prioritize in the future, and the more customer demand there is, the better so please keep commenting and upvoting on the requests you care about. We do have a lot of awesome product enhancements planned for 2024, and if you're not already following our what's new section I recommend you do so to get alerted as we release them.
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Boyan Spasov
+1
2
Anastasia Kachanova
+1
2
Shawna James
3
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