Will Generative AI in Guide support languages other than English?


4 コメント

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Paul, 
    Can you give me a bit more details about how you are using it? The results of text enhancement should be returned in the language of the the locale of the article. 

  • Paul K

    Hey Katarzyna Karpinska

    Ah! I jumped the gun and went in to test it on an English-language article, thinking the AI would detect the language of the highlighted sentence.

    I tested there in another locale, and it's working! Thank you! We're excited to see how much this will help. We also use Notion in our org, and I've been occasionally using the AI functionality to help with content creation. It'll be nice to be able to do that directly in Guide now! 🙌 Thanks again!

  • Katarzyna Karpinska
    Zendesk Product Manager

    Happy to hear it's working :) 

  • Daniel Nordh

    Would it be possible to enforce a specific language?
    My use case is for agent tickets, and I would like my agents to summarize tickets to English no matter the language on the tickets or the user's system. This would help when we're working between departments.

    I got an english summary on a ticket where one of my agents got a Swedish one (It was a Swedish case). On another ticket of a Norwegian agent they got a Norwegian summary.



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