Summary "Field ID"?

2 コメント

  • Manu

    I would love that too. In fact, it would be great to be able to program a daily mail with all the summaries of all the tickets...

    That would save me lots of time! 

  • BAKO

    I have given out similar feedback too. 

    We explain the user's issue and transfer tickets to related departments sometimes.

    It would be so useful to summarize and just paste the reference numbers or whatever to an internal note or to side conversations. Would save huge amount of time.



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