Example how to send a message to the WebChat widget

image avatar

Vladimir Smelov

投稿日時：2023年12月10日

I'm writing python script to receive webhook new-message notifications and reply with some text. I setup a webhook but I still cannot write a Python code to send the reply.

There are some many docs related to Chat API / Conversation API / GraphQL API / Sunshine API and I still dont understand which one I should use.

Also I lost in 5 different types of authentication.

What type of authentication should I use with a data from 

https://{subdomain}.zendesk.com/admin/apps-integrations/apis/conversations-api

I know my

SUBOMAIN

APP_ID
KEY_ID
SECRET_KEY

 

For the "send-message" API I a bit lost in too many docs and still cannot figure out how to solve such a basic problem.


I still cannot find any clear instruction or manual what exactly should I do to send "hi" to web-chat-widget

 

I have a data from "new-message" webhook and I see conversation_id inside

 

Can you give me example of curl / python code I should execute to send a reply message with the following

 

- HTTP method

- domain

- API path

- headers

- requests data

 

Thank you very much

2

2

2件のコメント

日付
    新しい順
      image avatar

      Tipene Hughes

      Hey Vladimir,
       
      To answer your questions:
       
      1. The Chat Conversations API is still functional for the time being and I'm not aware of any specific end of life date for the product. That being said, it won't be receiving updates so new functionality will not be accessible via the API. I would strongly recommend moving to Sunshine conversations (Sunco).
      2. Yes, you will be able to access Sunco while you are on a trial period. 
      3. Sunco is available on the Suite Professional and Suite Enterprise plans. I'd ask your client to confirm if they are on either of these plans.
       
      Here's a link to the API reference for Sunco which might be helpful in getting started.
       
      https://docs.smooch.io/rest/#section/Introduction
       
      I hope this helps! Feel free to reach out with any questions.
       
      Tipene 

      0

      image avatar

      Vladimir Smelov

      I check this article

      https://developer.zendesk.com/documentation/live-chat/getting-started/getting-started-with-the-chat-conversations-api/

       

      > Important: As of Jan 01, 2022, the Chat Conversations API is in maintenance mode and will not be receiving new features. Bug and security fixes will continue when required. Messaging customers can purchase a Sunshine Conversations license and use that platform to add third-party or custom bots to their workflow as a replacement option.

       

      I dont really understand:

       

      1) can I still use ZenDesk Conversation API or I have to move to Sunshine?

      2) if I am on the trial-period can I use Sunshine without purchasing the license

      3) I have a client for whom I write my application. What question should I ask to him to determine if he is on Sunshine license?

      0

      サインインしてコメントを残してください。

      お探しのものが見つかりませんか？

      新規投稿