Generative Chatbot Test Window not generating replies

Hi,

I'm trying to test our generative chatbot, but the test window is not generating any replies. 

For context, we currently have 3rd party chatbot on production in our HC, integrated with Sunshine Conversations. It seems strange that this would block a test window, but just wanted to call that out just in case this is a known blocker.

Otherwise, the Conversation Bot is showing as connected to our Web Widget channel.

If you've had a similar issue, please let me know. Unfortunately ZD support is saying they can't troubleshoot this with me since this feature is EAP.

Thank you,

Patrick