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Hide Custom user fields
投稿日時：2024年5月24日
Hi Zendesk,
We need the functionality to be able to hide custom user fields that contain customer information, and we want to mask this information. So far, Zendesk cannot do this, can we get this requirement please. Some of our customers want to hide some sensitive customer information from the agents.
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4件のコメント
Emily Reidy
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Alina Wright
Hi Ntsako Masinge - I'm the PM actually working on this functionality now, so great timing. Can you share more about what you mean when you say ‘masked’? And how would you like to determine who that custom user field is masked for? Who shouldn't be able to see that custom user field and how?
Thank you so much! Keep the feedback coming.
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Ntsako Masinge
Hi,
We have a customer that would like to hide/ mask the customer details from their agents when a ticket is created i.e
We have these fields an custom user fields in zendesk, and our work around was that we would use the hide field app to achieve this but it does not have the capability to hide user fields, only form fields.
The above information is key to other customer sensitive information or high information and they want the agent to not be able to see those key user fields.
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Shirli Li
Hi Zendesk,
We need the functionality as well as to hide/display designated end user fields (sensitive personal information) to different groups of agents. Wondering if this would be available soon? Any updates would be appreciated!
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