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Add REQUESTER as a column in Organizational Requests

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Rusty Wilson

Zendesk Luminary

投稿日時：2024年9月23日

Hi,

Please add “REQUESTER” as a column that either is standard, or can be added, to the Organizational Requests view in the help center for our customer.

Many of our customers have asked for this feature often. Usually, it's a manager that wants to quickly scan the ticket list for any tickets awaiting feedback from anyone in their org. Right not the only way to determine who a ticket is waiting on is to go into the ticket to see “Requester”.

It sure would be a LOT better CX if the requester was simply one of the columns displayed in the ticket list view.

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2件のコメント

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    Scott Tynan

    Agree, this would be very useful. 

     

    0

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    Shawna James

    Community Product Feedback Specialist

    Hey Rusty,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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