PRODUCT FEEDBACK: Customizable CSAT Survey

Hi Team,

We use multiple brands in our instance and would like to be able to customize the customer satisfaction survey in email and messaging tickets according to each brand. However, we noticed that we can only customize the satisfaction survey for the whole instance, and not per brand. Right now, we can only link one automation for the satisfaction survey, and we cannot use different text or scale design for different brands.

Once we are able to customize the survey according to brand, we will have more granular control over the way in which the survey is presented to customers. We will be able to add a more personal touch and enhance our customer’s overall experience.

We are not currently affected by the limitations as we are exploring the functionality. We are looking for an opportunity to implement it, but the limitations do not suit our business needs.

We would like to see an option to customize the customer satisfaction survey based on the individual brands we use in our instance, as this would be beneficial for us.