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Best way to note multiple products in a form



投稿日時:2025年2月06日

Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.

 

In some cases, the customer may use the form, or email in about multiple products. Often if the support request is different, the team will split the ticket for each product. But sometimes product A and product B from the same company can live on the same ticket.

 

What is everyone else doing? I'm thinking of conditions that (if it works) the user or agent can fill in the first product, but then they have a box “need to add another product?” which then opens another product filed and so on.

 

Is this the best way to do it? Or are there others?

 

Open to ideas.


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