Feature request: Ability to allow customers to make anonomous community posts
2021년 2월 10일에 게시됨
It would be really helpful if there was the ability to create a post anonymously.
Currently you have the ability to vote on posts anonymously but we would like to provide our customers with the ability to make a post anonymously.
Although our community is restricted already to customers only and is not public, many of what our customers are developing are very sensitive and we have had many voice that they would feel more likely to make posts on our community if they were given the ability to do so anonymously so the question to the other customers cannot be traced back to them, although in the background on our end it could be.
We would also at times would like to instigate the conversation itself without our customers knowing it is us starting this.
This feature would be very valuable.
If anyone has had work arounds that they have tested and liked the result of, I'd be very keen to hear these!
Thank you!
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댓글 5개
Grant Averett
While I don't think we need to allow anonymous Feature Request posts, the ability for users to anonymously vote on existing Feature Request articles and posts would be very helpful.
We're looking for that feature now, and we were disappointed that there wasn't an "Allow Anonymous Voting on Community Posts" options like there is for support articles. The Alias feature is nice, but it doesn't fulfill our need. We'd like to make voting as frictionless as possible for our customers.
Would this be something your team would consider adding?
FYI, I've created a separate feature request post for this here:
Feature Request: Allow anonymous voting on Feature Requests in the Community Forum
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Jerod Killick, M.S.
Would be a good feature. However, it would make combating spam a much more difficult task.
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Jérémie Thomelin
Hi Brooke !
It seems that you find a way for end-users to vote anonymously on a Gather community post :)
Currently you have the ability to vote on posts anonymously
I tried to find a way to make the vote on posts anonymous possible but couldn't find one :(
Could you please tell me how you managed to make an anonymous vote on posts possible ?
Thanks !
Jérémie
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Brooke Lodge
Thank you Maggie. I'll definitely look into it!
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Maggie Ungerboeck
Hi,
We've enabled alias' (https://support.zendesk.com/hc/en-us/articles/360035199034) so our customers can use whatever user name they would like in the community. This might get you close to what you are looking for?
Thanks,
Maggie
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