Getting 500 error when trying to create an article

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Alberto Fonts

2021년 3월 25일에 게시됨

I'm trying to create an article. Here are the parameters I'm sending:

{'article': {'title': 'MID contactor malfunction', 'body': '<h2>Possible causes</h2><p>Could be one of the following:\n- Aux Cable severed\n- Aux Cable terminations are incorrect\n- Bad inverter comm card</p><h2>Recommended Actions</h2><p>Try the following:\n- Check for continuity on Aux cable terminations.\n- Check that the conductors are terminated correctly and in the right order on both ends of the cable.\n- Measure voltage on the Aux terminals of the inverter. If you cannot read any voltage, the inverter COMM card may be defective and the unit may need to be serviced.</p>', 'locale': 'en-us', 'permission_goroup_id': 3756171, 'user_segment_id': 360002017912, 'labels': ['32058', 'f72_external_contactor_malfunction_critical']}}

This is the response I get:

"500 Internal Server Error\nIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

And here's the python code I wrote to send this request:

defcreate_article(article):
section_id = '360012554811'

headers = {
'Content-Type': "application/json",
'Authorization': "[REDACTED BY ZENDESK]",
'cache-control': "no-cache",
'Postman-Token': "[REDACTED BY ZENDESK]"
}

payload = {
"article":{
"title":article["title"],
"body":article["text"],
"locale":"en-us",
"permission_goroup_id":3756171,
"user_segment_id":360002017912,
"labels": [article["event_code"],article["event_name"]]
},
}
print(payload)
response = requests.request("POST", url, headers=headers, verify=False, params=payload)
return response
 

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