Enabling Chat Visitor Path in Agent Workspace if a Different Page Source is Used

2 댓글

  • 공식 댓글
    Brett Bowser
    Zendesk Community Manager

    Hey Krista,

    First I just wanted to thank you for taking the time to share your feedback with us. I'm pleased to share that our product managers have been working hard to deliver on the "Pages Viewed" functionality within Messaging in Agent Workspace.

    This functionality provides real time updates on the pages viewed by an end user to an agent so they can efficiently and effectively serve your customers. You can find out more information in our Viewing customer context in a ticket article. 

  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Krista, 
    You can use the guide events in the interaction history for the problem statement that you shared. Once enabled agents will see the following guide events in the interaction history read more

    answers_suggested The articles automatically suggested to the user when they filed a request.
    article_instant_search_result_clicked An article link in the Help Center that the user clicked in the drop-down search results.
    article_search_result_clicked An article link in the Help Center that the user clicked in the search results.
    article_viewed The title of a Help Center article that the user viewed.
    help_center_searched A Help Center search entered by the user using the search bar.
    suggested_article_clicked The title of a suggested article the user clicked while submitting a Support request.




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