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Feature Request- bulk merge within single view.
2021년 8월 19일에 게시됨
Hey Zendesk devs!
I'm on the support team at my company and as such, our team answers over hundreds of tickets a day- sometimes triple that.
As it stands with Zendesk now, the option to "bulk merge" is only available from a large scope of view and you have to write down/remember ticket numbers to accomplish that. The other way it let's you merge is from the single ticket view but you can only merge previous tickets one at a time.
My request: add the functionality to bulk merge many/all tickets in a single ticket view. When you're in that view and can click through the users other tickets, you should be able to merge 1,3 or all.
Example/Use Case: Bob wrote in yesterday about his crypto wallet
Today, Bob submitted 4 additional tickets asking for an update. In this situation, we know we have to merge 4 tickets now, but we have to do it one at a time.
Location: single ticket view>right hand side click app to see tickets
Reason for this feature: improved efficiency. Fast response times, happier users and team.
Let me know if you need more information. I can mock up how this should work.
Thank you!
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댓글 2개
Automate My Store
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Dave Dyson
Hi Melanie,
Thanks for this feedback – in the meantime, there are a couple of apps that might be helpful for you in managing the need to bulk merge tickets:
- Ticket Merge
- Lovely Views PLUS
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