Include User Profile Changes in Audit Log

10 댓글

  • 공식 댓글
    Brett Elliott
    Zendesk Product Manager

    Hi CJ, 

    I'm Brett, the Product Manager who looks after the User Profile page. I'm very glad to let you know that we're working on this now. We're mid way through a company wide effort to fill gaps in the audit log. As part of that, updates to a user's language will be be included in the audit log soon.

    Hope this helps.

    Brett Elliott

  • Khajik Khajadourian

    This would be a great benefit to us as well, and I am glad to see it is being worked on. 

    1
  • Brett Elliott
    Zendesk Product Manager

    Hi CJ and Khajik, 

    I'm very happy to announce that this is now done 🎉 . Please do let me know if you have any feedback.

    0
  • Khajik Khajadourian

    Thank you!!!

    0
  • CJ Johnson

    I was asked to post a new feature request for this exact same thing again, because it's not actually been implemented for any field other than language. This is a feature request, not a question. Can this be marked un-answered?

    1
  • CJ Johnson

    Brett Elliott Are there any updates on getting the gaps in the audit log addressed? 

    0
  • Brett Elliott
    Zendesk Product Manager

    CJ Johnson, apologies for it taking so long to get back to you!

    I just performed a quick test and it looks like changes to all standard user fields are firing audit log events.  Would you mind letting me know which fields aren't working for you and I'll investigate?

    0
  • CJ Johnson

    Hi Brett, 

    All custom user fields are currently unlogged when changes occur, as well as changes to user tags. This is a massive gap, in my opinion. 

    0
  • CJ Johnson

    Brett Elliott Again, checking in to see if there's any updates about this? 

    0
  • Brett Elliott
    Zendesk Product Manager

    Hi CJ Johnson,

    Apologies for the tardy reply. I took some leave over the holidays. 

    These events are owned by different teams. I've spoken Ashwin Raju who owns Custom User Fields, they don't have any active plans to add custom fields to the audit log.

    I'm still chasing down who owns tags. I'll update here when I've found and spoken to them. 

    0

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