Private / Internal Comments for Side Conversions

2 댓글

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for taking the time to share your feedback, Maik. Can you share any further details about your use-case? i.e. why you need this, how frequently the issue comes up, etc.

    If other users have similar needs, please be sure to up-vote Maik's original post and add your own details in the comments below.

  • Maik Künnemann

    We have very often cases that our colleagues sending us child Tickets with a subtask of the main ticket to communicate with the customer. If the Colleagues add later a additional comment via the side conversion form, the comments are only public and visible for the customer.


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