Private / Internal Comments for Side Conversions
We need the possibility to switch in side conversions between private and public comment mode. We need this inside the Webform and inside the macro action for new side conversions.
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Thanks for taking the time to share your feedback, Maik. Can you share any further details about your use-case? i.e. why you need this, how frequently the issue comes up, etc.
If other users have similar needs, please be sure to up-vote Maik's original post and add your own details in the comments below.
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We have very often cases that our colleagues sending us child Tickets with a subtask of the main ticket to communicate with the customer. If the Colleagues add later a additional comment via the side conversion form, the comments are only public and visible for the customer.
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