DISABLE ARCHIVED TICKETS
Please create a feature to disable the archiving of tickets or increase the ticket archiving period.
Thanks for starting this thread. Can you please elaborate a bit more on how the current archiving schedule is impacting your ticketing workflow? What are the problems that you face because of the current archiving schedule? Do you need to updated tickets? See tickets in Search & Views longer? Can you share examples for each scenario? We are looking at optimizing the archiving schedule right now and your feedback will be very helpful.
I would like to add from my end as well. I have experienced that the tickets are auto archives after some period of days and it disappears from Views. When I checked i found that zendesk by default archive the tickets by 120 days. can we disable these feature?
For archived tickets, our client wants to see the full ticket history in the view. Also, most of all, it seems to be the most inconvenient that the history of 120 days does not appear in the customer activity history. If an archived ticket does not appear in the customer's history while working within the ticket, it is inconvenient to have to check the customer's profile again. To facilitate ticket processing, we would like to see the archived tickets in the customer activity history as well.
I hope this comment was helpful. thank you.
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