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Use ticket assignee ID as a placeholder

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Charlie Smith

2021년 9월 15일에 게시됨

We should have the ability to use the ticket assignee's ID as a placeholder in triggers. The only one that we can use is the current user's ID, and that is not always the data that is needed. 

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    Love Penuliar

    Hi, Charlie!

    A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{ticket.assignee.id}}. The same information is listed in this article about Zendesk Support placeholders reference under the User data section. With that placeholder being available, it also means you can use {{ticket.requester.id}} and {{ticket.submitter.id}}​ as valid placeholders for other workflows whenever you need them.

    Hope this helps and let us know if you'll need additional details.

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