While it looks like we can use Markdown to format signatures in our users' profiles for outbound ticket communication, if the signature is injected into a Side Conversations using Markdown formatting (which occurs by default), the formatting is then rendered into text and Markdown is disregarded - sending the recipient a textual version of the Markdown formatting, which is not ideal (and makes our communication unusual).
I've tried to commit to memory which areas of Zendesk permit HTML vs. Markdown formatting, but it's gotten more difficult to manage as there is a bit of overlap across the various outbound communication methods. For our purposes, ideally this would be standardized to support HTML across the board, but I see no way to enforce this from a global standpoint.
Thank you in advance!
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