Reporting - Skipped tickets within the "play-mode"


34 댓글

  • Jennifer Morris

    Hello. We use the Play Views Only role within one of our teams. We need to allow managers the right to see the play views on the agent profiles in their team. How fast can we make this happen, please? This seems like a no-brainer as far as customer requirements. Also, this really needs to be reportable in the Explore product. 

  • CJ

    Barry Neary Since omnichannel routing is not available to folks using Live Chat, can you let us know if this is still planned? This is a very different request. 

  • Barry Neary
    Zendesk Product Manager

    Hi All,

    This specific report is in the long term roadmap, but something that we will be working on in 2023 is the ability for customers have chat and messaging to use omnichannel routing - that feature is likely to be delivered before the reporting one......


  • Annelies Van der Sanden

    As mentioned before, this should be part of explore for reporting.

    Why is this not on the short term roadmap, clearly a lot of people want this. First post was  a couple of years ago. So this is already long term. 


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