최근 검색


최근 검색 없음

Need a placeholder for satisfaction reason

예정되지 않음


2016년 8월 17일에 게시됨

Hello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification includes information about the rating and ticket, and I would like to add the reason to this list:

Requester: {{ticket.requester.name}}
Assignee: {{ticket.assignee.name}}
Group: {{ticket.group.name}}
Ticket ID: {{ticket.id}}
Link: {{ticket.link}}

Satisfaction comment: "{{satisfaction.current_comment}}"

Thanks!


42

32

댓글 32개

Hey, ZD team, it's been more than two years since your last “official” announcement about this feature.
Can you share when it will be released (as part of your roadmap)? 

0


Same here! +1

0


댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물