Add end-user as CC via Trigger or Automation
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2009년 10월 22일에 게시됨
Desired functionality: a way to automatically add a CC to tickets that match a certain condition.
Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address. This would allow the organization's primary contact stay in the loop about what their employees have requested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
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Andrew J
Check under security settings on your profile, and perhaps the account level. I do have some of these operating so should have the right settings if I can find them.
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Andrew J
Ok, there may be a setting you need to change. Sorry I am not at my PC to look currently. It's Saturday here 🙂
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Rob Wentz
Hi Andrew, yes that's correct. my login is my email address.
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Andrew J
It should be an email - not a username right?
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Rob Wentz
Andrew - got it.. no i'm using just my zendesk credentials, nothing out of the ordinary.. the unique username and password I use to log in to our zendesk system is what I'm filling in under the Basic Authentication section of the HTTP target i've set up per John Witt's kludge described a few posts back
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Andrew J
Sso normally means you are signing in through another system
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Rob Wentz
aren't zendesk login credentials single sign on? Am i misunderstanding you perhaps?
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Andrew J
I'm not sure that it works with sso. I hadn't even thought of 2FA.
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Rob Wentz
Yes, Zendesk log-in is SSO...isn't it?? Did you mean 24a?
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Andrew J
Zendesk email and password should be correct. You don't have SSO or anything?
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