Printing Side Conversations

43 댓글

  • mfg

    is there a way to pull them from the side conversations end point? I've pulled the data before and there so much info - it would be helpful if there was a snippet that included only essential info. 

     

    for us, essential relates to the email messages - their authors, the content of the messages, and when they were sent. making some is also semi important, but we use them to document approvals. 

    0
  • Sydney Neubauer
    Zendesk Luminary

    +1 

    Another upvote on being able to print Side Conversations - in our case, we just need to print to a PDF. This is a compliance issue that we are experiencing and the workarounds are not sufficient (print screen, etc) as it does not keep in line with professionalism

    2
  • Dane Yates

    Adding to this thread, this is something that was an original requirement during implementation and continues to be a pain point in our process. 

    Has there been any progress towards this feature?

    0
  • Libby Tooke-Mitchell

    Is there an update on this? Seems like people have been asking for it for almost 3 years now!
    We also need the ability to print a side conversation separately from the ticket and having the option to include it or not when printing the ticket would also be great. Printing to a printer or PDF. 

    0
  • Ulises Soto

    Toby Sterrett any update on this? 

    0
  • Sydney Neubauer
    Zendesk Luminary

    I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help

    1
  • Admin Zendesk

    It's incredible that is not possible to print side conversation from a software like Zendesk that cost so much.

    I think that this feature can balance our company idea to remain in zendesk or leave that.

    0
  • Jamie Noell
    Zendesk Luminary

    I'm adding what I had posted on another topic which was closed:

    We have an audit requirement to print PDFs of some conversations especially with out partners.

    Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.

    While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple.  However, the lack of printing is an obstacle. 

    1
  • Janna Johns

    Can we please get an update? Is this on the 2024 roadmap? 

    0
  • Amie

    it's a Christmas miracle! There's a new EAP for this feature now. 

    1
  • Mark Pinfold

    Amie - Any Links to official word?

    0
  • Amie

    hey Mark Pinfold,

    Yes, if you look at page 1 of the comments on this post, they've pinned the latest update to the top. Here's what you're looking for in the screenshot below.

    Here's the direct link to the EAP for you as well: Sign up here

    0
  • Mark Pinfold

    *facepalm* Thank you!

    0

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