Feature request: Ability to send out text messages

I was asking support on how to send an outbound text message, and they told me that it can't be done and that I should suggest it as a feature on this forum. 

Here's the scenario: 

• Customer contacted us via contact form, and requested we respond via text message

• We need to send an outbound text message to them.

With how it currently works, there is no way to actually send out a text message, because it created a ticket as an email end user.