최근 검색
최근 검색 없음
Opening up "has attachment" as a trigger/automation condition
2018년 6월 28일에 게시됨
We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing uncessary processing at the Zendesk stage. Thanks!
51
37
댓글 37개
Tyler Rutledge
Adding my +1 to this request. "Attachment - exists / doesn't exist" should be an option natively within Zendesk.
Our use case is simple: a specific form requires the addition of an attachment for the request to be fulfilled. If the ticket is submitted without an attachment, we want to trigger an email to the requester asking them for the attachment.
1
Vivian Ye
Hi 392638139393! I was trying to use your solution, but I kept coming across this error.... do you know what the issue might be? Thank you!
0
Ash
I wrote this solution. Maybe this can help.
https://support.zendesk.com/hc/en-us/community/posts/360052619713-Add-a-Tag-to-a-New-ticket-if-attachment-is-present
0
Cesar
+1, I need this for a project. We need our users to send us a photo. If the attachment does not exist we need to notify them automatically.
0
Gary Molloy
This would be really useful, we have a problem where we are auto forwarding emails and want to identify emails that have attachments specifically of type tiff image, when this is true do something with the ticket. Seems a simple enough thing I would have thought this would be pretty standard
0
Romelee Lantano
This would be very useful. We have a huge backlog of tickets.
0
Ash
This workflow i designed works for us.
https://support.zendesk.com/hc/en-us/community/posts/360052619713-Tag-a-New-ticket-if-attachment-s-is-are-present
3
Ken Bjonnes
This seems like such an easy thing to add and would be so useful. I don't understand why they don't see the value in this
0
Haley Mitchell
Would love for this feature to exist. We have a solid use case to detect attachments (they are time-sensitive). Would love to see this as a new feature/ field available in triggers and automations soon.
0
Terry Ehrhard
Any updates on getting this functionality in place? Seems odd that this tag doesn't exist as soon as the ticket is created and we have a new business need to redirect traffic to certain teams based on attachments existing or not.
0
댓글을 남기려면 로그인하세요.